a. On a similar notice, don't overreact if someone calls you a name or insults you. This is the internet, it's not a big deal. Ignore it and move on with your life, don't act like a kindergartener. No one likes those, not even their parents.
b. If someone is continuously being vile towards you despite your requests for them to stop, do not confront them. Start ignoring them, gather as much evidence as you can and report them on the forums.
c. Do not, under any circumstance, reveal personal information about a player without their permission. This includes names, pictures, locations, etc.
a. Not in chat, not in EVIP chat, not on the forums, not over Steam, nowhere. If a staff member is disguised, it's for a reason. If you jeopardize that disguise, you will be punished. Just shut up and pretend they're not here.